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"When preparing to travel, lay out all your clothes and all your money.  Then take half the clothes and twice the money"

 

Susan Heller - US writer and reporter for the New York Times

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faqs

What is included in the motorhome?

All kitchen equipment including quality crockery, cutlery, pots & pans, utensils, chopping board, coffee plunger, toaster and kettles (gas & electric) serving bowls, oven dishes and more.  Also on-board library of New Zealand movies, books and music.  Rental price includes two full bottles of LPG gas.  Also fishing rod and outdoor table & chairs.

What is the minimum rental duration?

Minimum rental period is seven (7) days.  Between mid December and mid February, minimum rental period is ten (10) days except by arrangement.  Charges are per calender day.  The day of pick-up is the first day of the rental.  The day of return is the final day of the rental.

Is there a minimum age to rent?

You must be 25 years or older to rent and to drive our motorhomes.

Who can drive the motorhome?

Up to four people can be registered to drive.  All drivers must be 25 years or older and produce their drivers license at pick-up.  Only those people named as drivers on the Rental Agreement may drive the vehicle.  We do not charge for extra drivers.

Do I need a special license to drive?

You will need to show us a full home-country drivers license for each person who intends to drive.  If your license is not in English format, we will need to see a valid International Driver's License/Permit.

Why are bedding and towels not standard?

Some people, particularly our local customers, prefer to bring their own bedding or sleeping bags and towels.  Therefore we offer linen as an option rather than pricing it in for everyone.  The Linen Option (includes towels, beach-towel, tea-towels, sheets, duvets/quilts, pillows, plus extra blankets in winter) is $35 per person per rental.

Where can I collect my motorhome?

All rentals are pick-up and return to Christchurch or Auckland.  We can deliver your motorhome to the airport or your accommodation at no charge.  We can also deliver your motorhome to a local campsite/caravan park and collect you from the airport and take you to it (site fees apply).  Pick-up and drop-off times are 10am-6pm (10am-4pm in winter) seven days/week and each take approx one hour.

Can I do a 'one-way' rental?

One-way rentals (Christchurch and Auckland) are offered as follows:
rental duration less than 15 days NOT AVAILABLE
rental duration 16 to 28 days - One-Way Fee may apply subject to availability
rental duration more than 28 days FREE

When do I need to pay?

Once we confirm availability with you, a deposit (being the greater of 20% or $500) is required to secure your booking.  The remaining balance is due in full 28 days before the hire commences.  View our Terms & Conditions.

How can I pay?

Deposits and remaining balances can be made by credit card (Visa & Mastercard), New Zealand Dollar cheque, cash or bank deposit.  The bond must be paid by credit card (Visa or Mastercard) at pick-up, by the person named on the Rental Agreement.

What if I cancel?

If you cancel more than 28 days before the start of your hire you will forfeit your deposit.  For cancellation fees for less than 28 days notice, see our Terms & Conditions.

What will it cost me if I have an accident or damage the motorhome?

In the unfortunate event of an accident or damage, you will be responsible for up to the first NZ$3,000 towards repairs (called the excess).  This can be reduced to ZERO if you choose to take the ZERO-EXCESS Insurance Option.

How does the bond work?

A bond of $3,500 is required on collection of your motorhome.  This is charged to your credit card on pick-up (the cardholder must be present at pick-up) and held by us for the duration of the rental.  The bond is returned to you if the conditions of the motorhome return have been satisfied.  You can reduce your bond to $500 with the ZERO-Excess Insurance Option.  Terms & Conditions

What happens if I have a problem with the motorhome?

All our motorhomes are purchased new in New Zealand and are regularly dealer-maintained and serviced.  We are members of the Automobile Association (AA) nationwide service and recovery group with 24-hour breakdown cover.

What does “self-contained” and “self-sufficient” mean to me?

Your motorhome is certified Self-Contained so you can “freedom-camp” and take it onto campsites which require this certification.  It means it meets the ablutionary and sanitary needs of the occupants for a minimum of three days without requiring external services or discharge to waste.  Fresh water is stored in tanks.  Waste water is collected in a tank and disposed of at a dump station connected to a sewerage scheme.  Dump stations are found throughout New Zealand and at campgrounds.

Self-Sufficient means your motorhome does not need to be plugged into mains/shore power.  You have diesel heating, gas cooking, refrigerator and water heating and solar-charged batteries for lighting and entertainment.

How are the appliances powered?

When DRIVING the following work: - fridge, battery charging, CD/DVD player & lighting.
When FREEDOM camping without mains/shore 240v power: fridge, CD/DVD & TV, diesel heater, lights, oven/grill/hob, hot water, flushing toilet, hot shower & the solar battery charging
At CAMPSITE plugged into mains/shore 240v power: everything including microwave, electric kettle/jug & toaster, your laptop and your hairdryer

Can I flatten the battery and be stranded?

    The vehicle (starter) battery is not connected to the appliances so can not be flattened by using lights or the fridge etc.

Can I get a refund for early return?

No.  If you choose to terminate your hire early no refunds will apply.

Can I extend my hire?

Yes, but only by arrangement and depending on availability.

Does New Zealand have dangerous wildlife?

We don't have any dangerous snakes, spiders or crocodiles. The worst you may encounter are sandflies (your motorhome has flyscreens on the windows and door).

What about weather, busy times and school holidays?

Summer months are December to February and many kiwis (except us) take their holidays over Christmas and January.  This is the busiest time for tourism.  Discover more: weather forecasts, snow reports, school holidays.

What is the Turakina Special Interest Library?

As travelers ourselves, we understand the importance of local tourism and cultural information.  We also know you often have a special interest or pastime in which you might like to indulge or learn whilst on holiday – that's part of the fun of being away.  That's why we offer you an on-board library of magazines, books CD's and DVD's. We'll even customise it specific to you.  Current offerings include Golf, Food & Wine, Outdoor Recreation, Wildlife & Geography and Arts & Crafts.  If you have another suggestion, let us know when you book and we'll do our best to oblige.


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